Enhanced Billing and Reporting Services

As a cost-tracking tool for our customers, TeleInterpreters provides current billed monthly invoices and call summary information with data fields that provide complete accountability for each call. All available data fields can be easily sorted and viewed in ascending or descending order. Consolidated billing gives customers a complete picture of all language services.

For greater flexibility of use with other internal reports, the file export feature allows customers to save their invoice and call summary reports in a convenient Microsoft™ Excel spreadsheet.

TeleInterpreters’ web-based language summary reports provide customers with the ability to track the progress of their services by language, interpretation minutes, number of calls, average duration, and cost. Customers also have the option to download language summary reports into a Microsoft™ Word file.

In addition to viewing the current invoice and real-time language summary reports, customers can also access historical invoice and language summary reports for more comprehensive tracking of costs and to discern important trends.

The web contact page gives customers the option of communicating with TeleInterpreters via email. Customers can ask a general question or direct an email specifically to our technical services or billing departments.

TeleInterpreters supports customers who have special reporting requirements with customized development of reports that address their specific information needs. Through the secured login process, these designated customers have ready access to their custom reports via the Customer Resource Center.