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Information Security Practices
Information security is a top priority for TeleInterpreters. Our corporate policies, operational processes, and business model ensure the integrity of our customers’ applications, business continuity, and the protection of information assets.
Confidentiality in Healthcare, Financial Services, & Government
TeleInterpreters’ North American business model gives our customers the confidence that privacy laws are enforceable for the protection of non-public personal information. This distinction is of key value to the healthcare, legal, and government sectors, where the confidentiality of personal information is a primary requirement.
Gramm-Leach-Bliley
Our North American business model also has important implications for the financial services industry. We recognize that safeguarding information assets to ensure compliance with the Gramm-Leach-Bliley Financial Modernization Act is a top priority for corporate customers, such as banking and insurance companies, where exchange of financial data is integral to their business.
Administrative, Technical & Physical Security
TeleInterpreters has also implemented corporate policies and operational processes to secure our customers’ business applications, including:
- Code of conduct and ethics agreements, screening procedures, confidentiality, and non-disclosure contracts with our interpreters
- Physical and systems security of operational centers
- Insurance policies
- Business continuity and disaster recovery processes with scheduled testing of contingency plans
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