TeleInterpreters Customer Login  |  Contact Us
Home Our Value Performance Management

Performance Management

Performance Standards Unmatched in the Language Services Industry

Customers partner with TeleInterpreters to ensure that their communications with limited English proficient consumers are not only supported by the most qualified interpreters, but also adhere to performance standards that are unmatched in the language services industry.

One of our most important customer service features involves performance management of our mission-critical, Over The Phone Interpretation Services.

TeleInterpreters' performance management starts in the review process with the customer during the consultative sales cycle. Through TeleInterpreters’ dedicated account management we can fully understand a customer’s over the phone interpretation requirements in order to ensure the highest service quality and performance metrics.

Timely Account Set-up

Implementation of a customer’s over the phone interpretation program is managed by dedicated resources to ensure timely account set-up through fulfillment of every call with a professional interpreter.

Strict Call Center Metrics

TeleInterpreters uses strict call center metrics to achieve call processing efficiencies that never sacrifice quality.

Value-Driven Results

On-going account management is a key feature of our customer partnership. Our account management program focuses on delivering quality services that return value-driven results for every customer.
Need More Information or Have a Question?

Please start by giving us your email.