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Quality Assurance
Maintaining Performance Leadership in Language Services
TeleInterpreters works to ensure that our language services are sustained at the highest levels of excellence through our quality assurance processes.
Interpreter accuracy, customer service protocols, and impartiality are among multiple criteria that guide TeleInterpreters’ dedicated quality assurance mission to provide close oversight of our customers’ vital assignments. Using advanced digital technology, TeleInterpreters conducts live and recorded quality monitoring of interpretation sessions. Our process includes:
- Live random quality monitoring
Calls are graded according to very detailed interpreter skill components, knowledge of subject matter, code of ethics, and professional conduct criteria.
- Educational monitoring
This serves as an integral component of TeleInterpreters’ training and continuing education initiatives.
- On-demand monitoring
This targets designated customer applications or evaluates specific interpreters.
Our quality assurance processes exemplify our continuing commitment to ensuring optimal performance.
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