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State and Local Services

Budget-Saving Language Assistance to State, City & County Agencies

TeleInterpreters continues to rapidly expand its language services support across many State and Local Government agencies.

After establishing its reputation as a provider of certified Onsite Interpretation Services for medical and legal proceedings within the California judicial system — where certification standards for the greatest number of languages is required — TeleInterpreters broadened the reach of its expertise with Over The Phone Interpretation Services.

TeleInterpreters provides comprehensive language assistance to states and municipalities across the U.S. In addition to TeleInterpreters’ core competency of providing certified language services to state, district, and municipal courts, TeleInterpreters supports police, fire, and emergency medical services, health departments, 911, social services, and crisis response and intervention services.

TeleInterpreters’ business practices make it the best choice for language services provisioning to state and local government agencies with:

Onshore Business Model

An onshore business model that ensures compliance with established U.S. standards organizations such as ASTM International, the Association of Public-Safety Communications Officials (APCO) International and the National Emergency Number Association (NENA). This also ensures enforcement of U.S. privacy laws to protect the confidentiality of health, legal, and financial information of limited English proficient (LEP) persons.

Interpreter Qualification Practices

Interpreter qualification practices that validate interpreter academic accreditations, interpretation skills, and professional experience. Bilingual competency alone is not a substitute for interpretation skills and is not sufficient for precise, accurate, and efficient over the phone interpretation, particularly for emergency, law enforcement, and protective services.

Comprehensive Training

The most comprehensive training, certification, and quality assurance processes in the industry.

Operator-Assisted Call Handling

Live operator-assisted call handling for rapid response to emergency, police, fire, and medical needs, providing quick identification of the LEP person’s language at a time when seconds count.

Industry Training in Healthcare Services

Industry training in healthcare services - critical areas for 911, health, and safety language assistance calls.

Budget savings is an important consideration for state and local government agencies. TeleInterpreters’ government pricing offers a cost-effective choice for agencies to procure language services, reduce expenses, and ensure compliance with federal regulations.
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